If your unit ever requires service, you can bring or send
it to us and we will perform a complete evaluation at no
charge. All of our technicians are fully trained and experienced.
This means that your unit will be correctly repaired and
returned to you on a timely basis.
All units are water tested for proper operation.
Units should be shipped prepaid to the address below. We
can also provide a pre-paid shipping tag on request. In
this case, UPS will arrive at your door to pick up your
For faster service call or email with your Model (name),
Serial Number, Address, Phone and problem that you are experiencing.
We will supply you with an RA number and document to be
printed and packed with your cleaner.
For warranty service, please include a copy of your purchase receipt or other proof of purchase. The Aquabot warranty will cover your shipping both ways for six months from the date of purchase and return shipping for the remainder of your warranty.
Be sure to package your pool cleaner carefully. Insured or not, shipping companies will deny damage claims if your packing is insufficient. Please be sure to allow at least two inches of padding on all sides and add enough material to prevent movement.